When a customer experiences a problem with the operation of equipment, it is suggested that he/she contacts our service department via our toll free number. To assist a customer in describing perceived malfunctions in the anesthesia machine, see page 16 for parts diagram. In some cases, assistance can be given on the phone. If this is not your case, then an instrument may be sent in for repair. A.M. Bickford, Inc. realizes the importance of customer's anesthesia equipment to the operation of their practice and health of their patients. When equipment is received for repair, that equipment is given priority status, repaired and returned in as little time as possible. When a repair is sent in, it is extremely helpful if we are notified via our toll free number about the problem so we can be alerted and prepared.

There is free loaner equipment available for units that are being repaired. Upon the return of your equipment, the loaner unit must be returned within 7 days or there will be a charge for rental of the loaner. Shipping costs of the loaner will be charged to the customer.