Save 10% on all purchases over $5,000
PRODUCT CODE: 61020
61020B - same but w/o Bain Block.
Here at A.M. Bickford, Inc., we always strives to answer all your questions so that you experience with us is the best. Here are some common frequently ask questions.
1. What are your TERMS OF SALE?
TERMS OF SALES:
Unless otherwise specified by A.M. Bickford. Inc., payment is due within 30 days of date of invoice. All overdue accounts are subject to a 1½% per month service charge on the unpaid balance.
All prices are F.O.B. our facility. Shipping and insurance charges as well as applicable taxes will be added to the invoice. A.M. Bickford, Inc. reserves the right to change prices without notice.
For current pricing, please call us toll free 1-800-795-3062.
2. What kind of WARRANTY comes with this model?
Major equipment is covered by individual warranties. Other merchandise is guaranteed to be free from defects in workmanship or material for a period of 30 days. Some exceptions apply to rubber goods and plastic goods. (See “Returns” section.)
In cases where a warranty card is included with new equipment, the card must be filled out by the customer and returned to A.M. Bickford, Inc. in order for the warranty to be registered.
3. What is your RETURN POLICIES?
No merchandise may be returned for credit without prior written approval or after 30 days from date of invoice.
Returns are subject to a 15% handling charge which will be deducted from the original purchase price. Exceptions are those items acknowledged by A.M. Bickford, Inc. to be defective, or shipped in error.
Rubber and plastic goods are guaranteed against defects at the time of delivery and may not be returned for credit if used or if sterile packaging is opened.
Merchandise that has been damaged by the purchaser can only be credited if repairs are possible. Repair charges will be paid by the purchaser as well as a 15% handling fee.
Warranty returns must have documentation that the item was purchased within the stated warranty period. If there is no defect in the item. there will be a 15% handling fee deducted from the purchase price.
4. What do if I need REPAIRS?
When a customer experiences a problem with the operation of equipment, it is suggested that he/she contacts our service department via our toll free number. To assist a customer in describing perceived malfunctions in the anesthesia machine, see page 16 for parts diagram. In some cases, assistance can be given on the phone. If this is not the case, then an instrument may be sent in for repair.
A.M. Bickford, Inc. realizes the importance of customers’ anesthesia equipment to the operation of their practice and the health of their patients. When equipment is received for repair, that equipment is given priority status, repaired and returned in as little time as possible. When a repair is being sent in, it is extremely helpful if we are notified via our toll free number about the problem so we can be alerted and prepared.
5. Does your company have a LOANER PROGRAM?
There is free loaner equipment available for units that are being repaired. Upon the return of your equipment, the loaner unit must be returned within 7 days or there will be a charge for rental of the loaner. Shipping costs of the loaner will be charged to the customer.
12318 Big Tree Road
New York 14169-0201
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